Product information
SHIPPING INFORMATION
For questions regarding your order, please contact info@joeyellino.com.
Customer Service is available Monday – Friday, 9am – 5pm PST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.
SHIPPING & HANDLING RATES
Our products are offered with a worldwide free shipping for orders above € 250,00.
(Customs duties costs are not included in the price and are the recipient's expense).
PLEASE NOTE: For overnight delivery to ship the next business day, your order MUST be placed by 12:00pm EST.
Joeyellino.com is pleased to ship through our partner, DHL, UPS, Fedex and more.
RETURNS
Products purchased online can be returned within 14 days of receipt.
The product you wish to return must be in perfect condition.
Products will be returned only when the credit card used for the purchase is credited.
Shipping charges (€10.00 ITALY - €20.00 EUROPE - €30.00 USA/CANADA - €40.00 REST OF THE WORLD) in case of product return will not be refunded.
Shipping charges in case of product replacement will not be charged.
For return requests regarding your order, please contact info@joeyellino.com specifying your order number.
Customer Service is available Monday – Friday, 9am – 5pm PST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.
CUSTOMER SERVICE SUPPORT, INQUIRIES RELATED TO: PRICES AND PROMOTIONS, ORDER PAYMENT, ORDER STATUS, SHIPMENT INFO, RETURN, AND EXCHANGE.
WORKING HOURS MONDAY-FRIDAY 9.30AM - 6.30PM GMT/EST.
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